Privacy policy.

Crantock Consulting ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal data that you provide to us when you use our services or visit our website.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, telephone number, and any other information you provide by filling in forms on our website, subscribing to our services, or corresponding with us by phone, email, or otherwise.

  • Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.

  • To Improve Our Services: To ensure that content from our site is presented in the most effective manner for you and for your device, and to administer our site, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.

  • To Communicate With You: To notify you about changes to our service, send you marketing communications if you have opted-in to receive them, and respond to your inquiries.

  • To Comply with Legal Obligations: To ensure we comply with any legal obligations, including those relating to anti-money laundering and fraud prevention.

3. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

  • Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

  • Consent: Where you have provided your consent to process your data for specific purposes, such as marketing communications.

  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided those interests are not overridden by your rights and interests.

  • Compliance with Legal Obligations: When processing is necessary to comply with our legal obligations.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting, IT support, and payment processing, provided they agree to keep your information confidential and use it only for the purposes of providing services to us.

  • Legal Requirements: We may disclose your personal data if required by law or in response to a valid legal request, such as a court order or government demand.

5. International Transfers

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

6. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your data transmitted to our site.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer necessary, we will securely delete or anonymise it.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You have the right to request that we delete your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

  • Right to Data Portability: You have the right to request the transfer of your personal data to another party.

  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.